THE SOVIET Ragway Lifestyles Private Limited. Effective Date: 01/01/2026 Last Updated: 14/01/2026 1. OVERVIEW & LEGAL BASIS This Refund & Exchange Policy (“Policy”) explains the procedure, conditions, and limitations governing exchanges and non-cash refunds for products purchased from THE SOVIET (“Company”, “we”, “our”, “us”) through our official website or other authorized online platforms. This Policy has been framed in accordance with applicable Indian laws, including: Consumer Protection Act, 2019 Consumer Protection (E-Commerce) Rules, 2020 THE SOVIET operates with a customer-first approach while maintaining reasonable safeguards to protect product quality, hygiene, and operational integrity. By placing an order on our Website, you (“Customer”, “you”) agree to be bound by this Policy. 2. POLICY OBJECTIVE The objective of this Policy is to: Provide a transparent and predictable exchange mechanism Clearly outline eligibility and exclusions Ensure lawful, fair, and time-bound resolution of post-purchase issues Maintain consistency in how exchanges and credit notes are handled THE SOVIET follows a non-cash refund model. Approved returns are resolved via exchange or store credit (promo code) and not through cash or bank refunds, except where mandated by law. 3. DEFINITIONS For the purposes of this Policy: “Customer” means any person who has placed an order with THE SOVIET “Product” means any apparel or merchandise sold under THE SOVIET brand “Exchange” means replacement of an eligible product (usually size-based) or issuance of store credit “Store Credit / Promo Code” means a one-time, non-transferable digital credit issued instead of a cash refund “Eligible Product” means a product that meets the conditions listed in Clause 5 “Non-Returnable Product” means products specifically marked as final sale, hygiene-sensitive, or non-exchangeable 4. ORDER PROCESSING TIMELINE Orders are generally processed within 24–48 working hours after payment confirmation Processing time does not include shipping or delivery duration Customers will be informed in advance if there is a delay in dispatch 5. ELIGIBILITY FOR EXCHANGE An exchange request will be accepted only if all conditions below are met: Product Condition Unused, unworn, unwashed No stains, odour, or damage Original tags, labels, and packaging intact Valid Reasons for Exchange Size-related exchange for the same product Manufacturing defect or damage on arrival Wrong product delivered Change-of-mind exchanges are permitted only if explicitly stated on the product page. Timeframe Exchange request must be raised within 7 days of delivery Documentation Order invoice or confirmation Photographs and/or unboxing video (if requested) Failure to meet any of the above conditions may result in rejection of the request. 6. NON-ELIGIBLE EXCHANGES The following are not eligible for exchange or credit: Used, washed, worn, or altered items Missing tags, packaging, or invoice Requests raised after the allowed timeframe Damage caused by customer handling Multiple exchanges for the same order Items marked “Final Sale”, “Non-Returnable”, or clearance products Any product received in violation of this section will be returned to the customer at their cost, without store credit. 7. WRONG OR DEFECTIVE PRODUCTS If you receive a defective or incorrect product: Notify us within 48 hours of delivery Share clear images of the product, packaging, and invoice Upon verification: We will arrange reverse pickup where feasible, or Issue a store credit if replacement stock is unavailable 8. EXCHANGE PROCESS (STEP-BY-STEP) Initiate Request Email us at support@thesoviet.in with subject: “Exchange Request – Order ID” Verification Our team reviews the request within 2 business days Return Pickup / Shipping Reverse pickup may be arranged where serviceable Customer must pack the item securely Quality Check Returned product is inspected within 3 business days Resolution Replacement dispatched, or Store credit issued via email Entire exchange cycle typically completes within 7–10 working days after receipt. 9. STORE CREDIT / PROMO CODE POLICY Issued only after successful quality inspection Equal to the product value (excluding shipping charges) Valid for 90 days from issuance Single-use and non-transferable Applicable only on THE SOVIET website Unused or expired promo codes will not be reissued. 10. CUSTOMER RESPONSIBILITIES Customers are responsible for ensuring that returned products: Are packed securely Meet hygiene and quality standards Include original tags and invoice Original shipping charges are non-refundable. Any self-shipping costs incurred by the customer are non-reimbursable unless explicitly approved. 11. LIMITATIONS No cash, UPI, card, or bank refunds are offered Exchanges are limited to one per order THE SOVIET reserves the right to reject returns that fail inspection Our liability is limited strictly to the value of the product purchased. 12. GRIEVANCE REDRESSAL If you are dissatisfied with the resolution: Grievance Officer – THE SOVIET 📧 Email: legal@thesoviet.in 🕒 Response Time: Acknowledgement within 48 hours Resolution within 15 working days 13. GOVERNING LAW This Policy shall be governed by the laws of India. Courts located in [Mumbai, India] shall have exclusive jurisdiction. 14. POLICY UPDATES THE SOVIET reserves the right to amend or update this Policy at any time. Continued use of the Website after changes constitutes acceptance of the revised Policy. FINAL ACKNOWLEDGEMENT By placing an order with THE SOVIET, you confirm that you have read, understood, and agreed to this Refund & Exchange Policy.