EXCHANGE/RETURNS POLICY
THE SOVIET
Ragway Lifestyles Private Limited.
Effective Date: 01/01/2026
Last Updated: 14/01/2026
1. OVERVIEW & LEGAL BASIS
This Refund & Exchange Policy (“Policy”) explains the procedure, conditions, and limitations governing exchanges and non-cash refunds for products purchased from THE SOVIET (“Company”, “we”, “our”, “us”) through our official website or other authorized online platforms.
This Policy has been framed in accordance with applicable Indian laws, including:
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
THE SOVIET operates with a customer-first approach while maintaining reasonable safeguards to protect product quality, hygiene, and operational integrity.
By placing an order on our Website, you (“Customer”, “you”) agree to be bound by this Policy.
2. POLICY OBJECTIVE
The objective of this Policy is to:
Provide a transparent and predictable exchange mechanism
Clearly outline eligibility and exclusions
Ensure lawful, fair, and time-bound resolution of post-purchase issues
Maintain consistency in how exchanges and credit notes are handled
THE SOVIET follows a non-cash refund model. Approved returns are resolved via exchange or store credit (promo code) and not through cash or bank refunds, except where mandated by law.
3. DEFINITIONS
For the purposes of this Policy:
“Customer” means any person who has placed an order with THE SOVIET
“Product” means any apparel or merchandise sold under THE SOVIET brand
“Exchange” means replacement of an eligible product (usually size-based) or issuance of store credit
“Store Credit / Promo Code” means a one-time, non-transferable digital credit issued instead of a cash refund
“Eligible Product” means a product that meets the conditions listed in Clause 5
“Non-Returnable Product” means products specifically marked as final sale, hygiene-sensitive, or non-exchangeable
4. ORDER PROCESSING TIMELINE
Orders are generally processed within 24–48 working hours after payment confirmation
Processing time does not include shipping or delivery duration
Customers will be informed in advance if there is a delay in dispatch
5. ELIGIBILITY FOR EXCHANGE
An exchange request will be accepted only if all conditions below are met:
Product Condition
Unused, unworn, unwashed
No stains, odour, or damage
Original tags, labels, and packaging intact
Valid Reasons for Exchange
Size-related exchange for the same product
Manufacturing defect or damage on arrival
Wrong product delivered
Change-of-mind exchanges are permitted only if explicitly stated on the product page.
Timeframe
Exchange request must be raised within 7 days of delivery
Documentation
Order invoice or confirmation
Photographs and/or unboxing video (if requested)
Failure to meet any of the above conditions may result in rejection of the request.
6. NON-ELIGIBLE EXCHANGES
The following are not eligible for exchange or credit:
Used, washed, worn, or altered items
Missing tags, packaging, or invoice
Requests raised after the allowed timeframe
Damage caused by customer handling
Multiple exchanges for the same order
Items marked “Final Sale”, “Non-Returnable”, or clearance products
Any product received in violation of this section will be returned to the customer at their cost, without store credit.
7. WRONG OR DEFECTIVE PRODUCTS
If you receive a defective or incorrect product:
Notify us within 48 hours of delivery
Share clear images of the product, packaging, and invoice
Upon verification:
We will arrange reverse pickup where feasible, or
Issue a store credit if replacement stock is unavailable
8. EXCHANGE PROCESS (STEP-BY-STEP)
Initiate Request
Email us at support@thesoviet.in
with subject:
“Exchange Request – Order ID”
Verification
Our team reviews the request within 2 business days
Return Pickup / Shipping
Reverse pickup may be arranged where serviceable
Customer must pack the item securely
Quality Check
Returned product is inspected within 3 business days
Resolution
Replacement dispatched, or
Store credit issued via email
Entire exchange cycle typically completes within 7–10 working days after receipt.
9. STORE CREDIT / PROMO CODE POLICY
Issued only after successful quality inspection
Equal to the product value (excluding shipping charges)
Valid for 90 days from issuance
Single-use and non-transferable
Applicable only on THE SOVIET website
Unused or expired promo codes will not be reissued.
10. CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring that returned products:
Are packed securely
Meet hygiene and quality standards
Include original tags and invoice
Original shipping charges are non-refundable.
Any self-shipping costs incurred by the customer are non-reimbursable unless explicitly approved.
11. LIMITATIONS
No cash, UPI, card, or bank refunds are offered
Exchanges are limited to one per order
THE SOVIET reserves the right to reject returns that fail inspection
Our liability is limited strictly to the value of the product purchased.
12. GRIEVANCE REDRESSAL
If you are dissatisfied with the resolution:
Grievance Officer – THE SOVIET
Email: legal@thesoviet.in
Response Time:
Acknowledgement within 48 hours
Resolution within 15 working days
13. GOVERNING LAW
This Policy shall be governed by the laws of India.
Courts located in [Mumbai, India] shall have exclusive jurisdiction.
14. POLICY UPDATES
THE SOVIET reserves the right to amend or update this Policy at any time. Continued use of the Website after changes constitutes acceptance of the revised Policy.
FINAL ACKNOWLEDGEMENT
By placing an order with THE SOVIET, you confirm that you have read, understood, and agreed to this Refund & Exchange Policy.
