Delivery

DELIVERY & SHIPPING POLICY


1. ORDER PROCESSING
• Orders are processed within 24–48 working hours after successful payment confirmation.
• Order processing time does not include shipping or delivery duration.
• Orders placed on Sundays or public holidays are processed on the next working day.
• In case of unexpected delays, customers will be notified via email or WhatsApp.

2. SHIPPING TIMELINES
• Once dispatched, delivery typically takes 3–7 working days, depending on the customer’s location and courier serviceability.
• Delivery timelines are indicative and may vary due to factors beyond our control, including weather conditions, courier delays, or regional restrictions.

3. SHIPPING COVERAGE
• We currently ship across India.
• International shipping, if available, will be clearly mentioned on the product or checkout page.

4. SHIPPING CHARGES
• Shipping charges, if applicable, are calculated and displayed at checkout.
• Any promotional free-shipping offers are subject to terms mentioned at the time of purchase.
• Shipping charges once paid are non-refundable.

5. TRACKING INFORMATION
• Once your order is dispatched, tracking details will be shared via email or SMS.
• Customers are responsible for tracking their shipment using the provided details.

6. FAILED OR DELAYED DELIVERY
• If delivery attempts fail due to incorrect address, unavailability of the customer, or refusal to accept the package, re-shipping charges may apply.
• THE SOVIET is not responsible for delays caused by courier partners after dispatch.

7. ADDRESS & DELIVERY RESPONSIBILITY
• Customers are responsible for providing accurate and complete delivery details at checkout.
• Orders cannot be modified once dispatched.
• Any loss or delay caused due to incorrect address details will not be eligible for refund, exchange, or store credit.

8. UNDELIVERED / RETURN-TO-ORIGIN (RTO) ORDERS
• Orders returned to us due to failed delivery attempts will be eligible for re-shipping at the customer’s cost.
• If the customer opts not to re-ship, the order value (excluding shipping charges) may be issued as store credit, subject to inspection.

9. PARTIAL OR DAMAGED SHIPMENTS
• In the rare case of missing or damaged items, customers must notify us within 48 hours of delivery with clear images or an unboxing video
• Claims raised after this period may not be accepted.