THE SOVIET

Ragway Lifestyles Private Limited.

Effective Date: 02/01/2026

Last Updated: 14/01/2026

1. INTRODUCTION & ACCEPTANCE

These Terms and Conditions (“Terms”) govern your access to and use of the website operated under the brand THE SOVIET (“Company”, “we”, “our”, “us”), including all related pages, features, content, and services (collectively, the “Website”).

By visiting, browsing, creating an account, or placing an order on the Website, you (“User”, “Customer”, “you”) agree to be legally bound by these Terms, along with our Privacy Policy, Shipping Policy, and Refund & Exchange Policy, which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

2. LEGAL COMPLIANCE

These Terms are drafted in accordance with applicable laws of India, including but not limited to:

• Indian Contract Act, 1872
  
• Consumer Protection Act, 2019
  
• Consumer Protection (E-Commerce) Rules, 2020
  
• Information Technology Act, 2000
  
• Digital Personal Data Protection Act, 2023
  

THE SOVIET is committed to operating a transparent, fair, and consumer-friendly e-commerce platform.

3. ELIGIBILITY

To use this Website and place orders, you must:

• Be at least 18 years of age
  
• Be legally capable of entering into a binding contract
  
• Provide accurate and truthful information
  

We do not knowingly engage with minors. If we become aware of a violation, we reserve the right to suspend or terminate access without notice.

4. USER ACCOUNTS

Certain features may require account registration.

You agree to:

• Provide accurate and updated information
  
• Maintain confidentiality of login credentials
  
• Accept responsibility for all activity under your account
  

THE SOVIET shall not be responsible for unauthorized access caused by user negligence. Accounts are personal and non-transferable. Multiple or fraudulent accounts may be suspended or permanently disabled.

Inactive accounts may be deleted after reasonable notice.

5. ACCEPTABLE USE

You agree not to misuse the Website. Prohibited activities include, but are not limited to:

• Violating any applicable law or regulation
  
• Uploading abusive, defamatory, obscene, or misleading content
  
• Attempting unauthorized access to systems or data
  
• Copying, scraping, or exploiting Website content
  
• Impersonating individuals or entities
  
• Posting fake reviews or manipulating ratings
  

Violation may result in account termination, order cancellation, legal action, or reporting to authorities.

6. PRODUCT INFORMATION

We strive to display accurate product descriptions, pricing, and images. However:

• Images are for reference only
  
• Minor variations in color, texture, or fit may occur
  
• Availability is subject to stock
  

Errors in pricing or listing may result in order cancellation with a full refund, without liability.

7. PRICING & PAYMENTS

• All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise
  
• Prices and promotions may change without prior notice
  
• Payments are processed through secure, RBI-compliant gateways
  
• We do not store sensitive payment information
  

Orders are confirmed only after successful payment verification.

8. ORDER CONFIRMATION & PROCESSING

Order confirmation emails acknowledge receipt but do not constitute acceptance.

Orders are accepted only after:

• Stock verification
  
• Payment confirmation
  
• Dispatch confirmation
  

We reserve the right to cancel orders due to stock issues, payment failure, address errors, or suspected misuse.

9. CANCELLATIONS

Customer Cancellation

Orders may be cancelled before processing. Once processing or dispatch begins, cancellation is not permitted.

Company Cancellation

We may cancel orders due to:

• Stock unavailability
  
• Technical errors
  
• Fraud suspicion
  
• Non-serviceable locations
  

Refunds, if applicable, will be processed as per our Refund Policy.

10. RETURNS, EXCHANGES & REFUNDS

Returns and exchanges are governed strictly by our Refund & Exchange Policy.

Key points:

• Returns accepted only for eligible reasons (defects, wrong items, size exchange where applicable)
  
• No refunds for change of mind unless stated
  
• Refunds are issued as store credit / promo codes, not cash
  
• Promo codes are non-transferable and time-bound
  

THE SOVIET reserves the right to reject returns that fail quality checks.

11. SHIPPING & DELIVERY

• Shipping is handled via third-party logistics partners
  
• Delivery timelines are estimates, not guarantees
  
• Risk transfers to the courier once dispatched
  

We are not liable for delays, loss, or damage caused during transit, but we may assist with resolution where possible.

12. PRE-ORDERS

Pre-order items:

• Require full advance payment
  
• Have estimated dispatch timelines
  
• Are generally non-cancellable
  

Refunds apply only if we fail to ship within a reasonable period.

13. GRIEVANCE REDRESSAL

In compliance with Indian law, users may contact our Grievance Officer:

Email: legal@thesoviet.in

Response Time:

• Acknowledgement: within 48 hours
  
• Resolution: within 15 working days
  

14. PRIVACY & DATA PROTECTION

Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws. Users have rights to access, correct, and withdraw consent as outlined in the Privacy Policy.

15. INTELLECTUAL PROPERTY

All Website content, including logos, designs, images, text, and code, is the exclusive property of THE SOVIET.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited and may result in legal action.

16. USER-GENERATED CONTENT

By submitting reviews or content, you grant THE SOVIET a royalty-free right to use such content for marketing and promotional purposes.

We reserve the right to remove content that is misleading, abusive, or violates these Terms.

17. INDEMNITY

You agree to indemnify and hold harmless THE SOVIET from any claims, damages, or losses arising from your breach of these Terms, misuse of the Website, or violation of applicable laws.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by law, THE SOVIET shall not be liable for indirect, incidental, or consequential damages.

Our total liability shall not exceed the value of the order placed by the user.

19. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India. Courts located in Mumbai, India shall have exclusive jurisdiction.

20. MODIFICATIONS

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of revised Terms.

21. CONTACT DETAILS

THE SOVIET

📧 Email: support@thesoviet.in

FINAL ACKNOWLEDGEMENT

By using this Website, you confirm that you have read, understood, and agreed to these Terms & Conditions.